* Upgrading for Better Services
PROGRAM DIRECTORY
A PSMB Registered Company Under The Ministry Of Human Resources Malaysia.
Our Expertise, You Competitive Edge
Our Expertise, You Competitive Edge
ABSTRAK
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Synopsis
This fast track managerial refresher program acts as a navigation session for high-potential executives equipping them with new management, leadership, team and customer service perspective. This fast track program will enhance and broaden the participants general business knowledge, deepen their competence in key functional disciplines and expand their leadership and management skills.. Framed by the crucial concept on Value-Based Management, one will learn how to create – and capture managing with the right values while forging a community with international like-minded high potentials. |
Synopsis
What are the objectives in managing people? This is the starting point for any Manager or Supervisor. In people management, what are the goals? How will you know when they you been successful? In people management, as with every other endeavor, a clear UNDERSTANDING of needs, requirements, skills, knowledge and expectations will set you on a definite path to success. People management is a complex role and there are many different competencies and skills required. The Manager or Supervisor will have a much higher chance of succeeding in managing their people, if they have a clear understanding of the overall objectives of people management, of the specific goals and of the success vision in people management. |
Synopsis
Back to Basic training on Customer Care delivers a refreshing approach into positive approaches and practices of delivering practical and impactful service delivery. Hotels and restaurant are Powered By Service. One of the main reasons that customers leave is not due to price and quality issues as many companies think, but due to poor service or a perceived indifference on the part of the companies to their customers i.e.. their customers didn’t think they cared enough about doing business with them. This program walks your key employees back into refreshing and re-energising the delivery of customer care, the WOW impact of Delivering Service. It’s time to take control of the elements of your business that make the most impact. This program will communicate and set the action plan into understanding the expectation and delivering the Service required. The program will also provide an opportunity to come up with the tools and strategy of service, that would be bring back the zest of the hospitality industries. |
Synopsis
Coaching Skills or Effective Supervision has long been recognised as a key success factor in achieving optimum organizational performance. Simply put, Coaching Skills For Managers development is an effort carefully planned that would enhances the learner's capacity to be an excellent Manager. Supervision often includes conducting basic management skills (decision making, problem solving, planning, delegation and meeting management), organising teams, noticing the need for and design- ing new job roles in the group, hiring new employees, training new employees, employee performance management (setting goals, observing and giving feedback, addressing performance issues, firing employees, etc.) and ensuring conformance to personnel policies and other internal regulations. A critical skill for anyone is the ability to manage their own learning. The highly motivated, self-directed reader can gain a great deal of learning and results from following the suggestions and using the materials in this workshop. This program is designed to equip Managers and Executives with the necessary skills to operate effectively, with Professional People & Management Skills performance as the benchmark. It is highly participative and practical, with full program follow-up to the em- ployer regarding individual performance and suggested actions to ensure sustained performance improvement. |
Synopsis
Every organisation today seeks an edge within the business seating on the global market sectors. The ever-growing momentum of competitive advantage has pushed every serious organisation into setting and organising their business platform at the best possible way to compete them in the market environment today. One has to acknowledge that there are various categories and ranges of training's and resources development program available in the shelf of training providers to deliver the results required. Technically speaking, one may have the best possible approach into grooming organisational resources today to accelerate their performances for global competitive advantage, but one has to realise that the momentum of these changes normally initiates from within and not from without. The increased in performance of any organisation stems from the increased performance of the people. It is people that makes the organisation, and it is also people who brings them down. The right approach into grooming, developing and shifting their skills into the desired organisational vision and mission that will initiate the desired actions and movements of the people. As has been said, !management produces orderly results, leadership creates useful changes". This proposal of Essential Skills For Managers Of The 21st Century brings forward the required performance shift of the people into leading and managing people and the organisation the right way; between values, attitudes and the right action, achievements and results, quality, quantity and safety – the critical elements in excelling within the competitive market. |